UK Store Terms and Conditions

April 2013


These terms and conditions ("Terms") apply to orders you place to Epson via the telephone, online chat  or at ("Epson Store"). You should read the Terms carefully. By placing an order through the Epson Store you confirm that you have read, understood and accept the Terms.

You should print these Terms for your reference. 


Epson Contracting Party
Although you are purchasing this product from our UK website, you are buying our products from Epson Deutschland GmbH with registered address at Otto-Hahn-Str. 4, D-40670 Meerbusch,

Germany (Commercial Register Number: HRB 12633, Neuss District Court, Germany). You may contact us at the addresses below.

Contact address

Our postal address for all correspondences about your order (except returns) is as follows Epson Customer Interaction Centre, Hortonwood 30, Telford, Shropshire, TF1 7YD.  

Telephone- 0871 423 7766 calls cost 10p per minute plus network extras.


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Placing an Order

When you complete the checkout process on the Epson Store, you have placed an order with Epson. Your order is an offer to us to buy a product. We may accept or reject your order. We will notify you by email as soon as possible that we have received your order and confirm acceptance of your order (“Order Confirmation”). We will only enter into a contract with you when we send you the Order Confirmation.

We may reject the following orders:

a.     Request to deliver goods to an address outside the Isle of man, the Channel Islands and the United Kingdom (England, Scotland, Wales and Northern Ireland).

b.    Orders with a total value of more than £3000.

c.     If we do not have stock available to send you. In such cases we may contact you to offer substituted goods of similar nature and quality. If you do not wish to accept substituted goods, you may cancel your order.

d.    If you cannot or will not pay by any of the types of payment card listed on the Epson Store.

e.     If your card issuer does not confirm payment.

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Delivery on Epson Store is free of charge unless you request non standard delivery service. The price for any non standard or express delivery service will be provided to you before you complete your order.

We will inform you of estimated dispatch times when you place an order. Our timelines for standard dispatch of orders are usually as follows:

  • before 1pm on a working day, we will dispatch the goods that day;
  • after 1pm, we will dispatch the goods on the next working day; or
  • on a day which is not a working day, we will dispatch the goods on the next working day.

 Note:Please contact us if your order does not arrive within 21 working days.

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You may cancel your purchase within 30 days after the product has been delivered to you. You will receive a full refund upon cancellation within 30 days. You have an obligation to reasonably take care of all products whilst they are still in your possession.

Note that specific terms and services of additional services (e.g. installation and/or support) may affect your cancellation rights so you should consider them carefully. The terms of these additional services will be provided to you when you choose to purchase them.

If you cancel your purchase you should return the product to us. Epson will bear the cost of the return provided you follow the procedure below:

  1. Request a return delivery note and parcel slip for UPS by calling 0871 423 7766 (calls cost 10p per minute plus network extras.) or via the Epson Store (Login/Customer Account/Return). The return delivery note and parcel slip will be posted to your registered address as soon as possible or;
  2. Log onto and click on “Returns”  and download the return delivery note and parcel slip here directly as a PDF file and print them yourself.
  3. Enclose the return delivery note inside the parcel together with the products you would like to return.
  4. Close the parcel and then stick the UPS parcel slip on it.
  5. Finally go to and agree a date and time for UPS to collect the parcel.

Returns or requests for return should be addressed to:

Epson Deutschland GmbH

c/o Leon GmbH
Moselstr. 23
41464 Neuss


NOTE:In cases where goods cannot be dispatched as a parcel (e.g. bulky goods) you should inform Epson and request us to collect the product within  30 days. The  timely request to collect such goods will suffice.  The cost of the return will be borne by Epson.

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Your obligations when returning Epson Products

You must take reasonable care of products that you wish to return. Products should be returned in a suitable condition. If you do not take reasonable care of the products while in your possession we may claim against you for compensation or deterioration of products. We may claim for compensation insofar as the use or the deterioration of the products is caused by your handling of the products in excess of functional tests or testing the features. "Functional test or testing the features" means testing and trying the goods in the same way as is possible and usual in a shop.

NOTE:Certain goods are excluded from our standard returns policy goods because they cannot be returned because of their nature or for health and safety reasons or because the seal of the product has been broken (e.g. breaking the seal of an ink cartridge or software) or if the product has been custom made to your specification.

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Rejecting defective Products

Nothing in these Terms affect your statutory rights to reject and return defective products. Notify us within a reasonable period of noticing the defect if you seek to reject any product as defective.

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Damaged or Missing Items

If any items are damaged or missing from your order, please contact us within 5 working days of delivery. 

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Title and Risk of Loss

Ownership of Products will only pass to you when we receive full payment of all sums due in respect of your order. The risk of the products will pass to you upon delivery. 

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Price and Payments

Prices for our products are clearly shown in the Epson Store. All prices include UK VAT at 20%. Customers ordering from Guernsey and Jersey will be charged and invoiced at zero rated VAT rate. The price listed as the total of your order is always the value that you will be charged.

We reserve the right to change prices published on our Epson Store at anytime. Changes will not affect orders in respect of which we have sent you an Order Confirmation.

If we have made any mistake in the price of goods you have ordered, you or we may cancel your order at any time before we send the goods to you. You may re-order the products at their correct price.

You must pay for the product at the time you place the order.

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Events Outside our Control

We will not be liable to you as a result of any delay or failure to perform our obligations to the extent such delay or failure is caused by an event or circumstance which is beyond our reasonable control.

Our performance under any contract with you will be deemed to be suspended as a result of the event or circumstances beyond our reasonable control. We will use reasonable efforts to resolve the disruption and will communicate and update you on progress.

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Limitation of Liability

You and we will only be liable under our contract for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

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Amendment and Variation of Terms

We may update or amend these terms at anytime without your notice to comply with law or reflect changes in our business practices and procedures. Any updates or amendments will be posted on the Epson Store.

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Transfer of Rights and Obligations
You may not transfer assign, transfer or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.

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Governing Law and Jurisdiction
Contracts entered into through the Epson Store are governed by English law. Any dispute arising out of or in connection with such contract (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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